Manager Fund Administration and Operations

Role summary

To lead the administration and operational control of all managed funds and Collective Investment Schemes, ensuring accurate and timely NAV approval, complete fund accounting, effective investor servicing, reliable unit registry records, and compliant processing of subscriptions and repurchases. The role is accountable for the quality of work produced by Fund Accounting and Fund Operations and for maintaining clear segregation of duties across investment management, fund administration, custody, settlement, and distribution.

Principal Responsibilities

Qualifications Required

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

• Establish and maintain the operating framework, procedures, service standards, cut-off times, and control checklists for fund administration and investor transactions.
• Plan and oversee daily, monthly, quarterly, and annual fund administration activities so that NAVs, investor transactions, reconciliations, statements, and reports are completed within approved timelines.
• Review operational exceptions, delayed transactions, unmatched funds, pricing issues, and client-impacting incidents; approve corrective action and escalate material matters promptly.
• Coordinate operational activities with Investment Management, Sales, Compliance, Risk, Information and Communication Technology, custodians, trustees, banks, auditors, and other service providers.
• Review and approve daily or periodic Net Asset Value calculations and unit prices prepared by the Senior Specialist Fund Accounting in accordance with scheme documents, approved valuation policies, International Financial Reporting Standards, and regulatory requirements.
• Ensure that approved pricing sources, valuation hierarchies, accrual methods, fee rates, and corporate-action treatments are applied consistently across all funds; review unusual NAV movements, stale or unavailable prices, valuation overrides, and NAV errors; ensure that each exception is documented, independently checked, corrected, and reported where required.
• Oversee the preparation of fund financial statements, management accounts, expense reports, Total Expense Ratio calculations, and supporting schedules.
• Oversee investor on-boarding, Know Your Customer checks, Customer Due Diligence, account maintenance, subscriptions, unit allocations, switches, transfers, distributions, and repurchases processed by the Senior Specialist Fund Operations; ensure that units are issued or cancelled only after the required documentation, cleared funds, applicable NAV, cut-off rules, approvals, and maker-checker controls have been confirmed.
• Maintain oversight of the unitholder register and ensure that total units in issue reconcile to fund accounting records and approved NAV calculations.
• Monitor turnaround times rejected or incomplete applications, unallocated cash, repurchase payments, investor complaints, and recurring service issues.
• Ensure timely reconciliation of cash, investment holdings, unsettled trades, income, expenses, units in issue, and investor balances across the fund administration system, general ledger, custodian records, bank statements, and investment records; review aged reconciliation items and assign clear owners and resolution dates; escalate material or recurring breaks to the Senior Manager Fund Management and relevant control functions.
• Oversee payment and settlement instructions relating to investments, fund expenses, distributions, and repurchases, subject to delegated authority and dual-control requirements; coordinate liquidity information and expected investor cash flows with Investment Management without assuming responsibility for portfolio investment decisions.
• Ensure that fund administration activities comply with Capital Markets and Securities Authority requirements, Anti-Money Laundering and Counter Financing of Terrorism obligations, scheme constitutive documents, tax requirements, and approved internal policies; oversee periodic regulatory returns and operational disclosures and confirm that submissions are accurate, complete, reviewed, and filed within the required timelines.
• Maintain an effective operational risk and control framework covering NAV errors, transaction errors, fraud, data quality, cyber and system incidents, business continuity, and third-party service failures; coordinate internal and external audits, regulatory inspections, evidence requests, management responses, and timely closure of agreed actions.
• Act as the business owner for fund administration, fund accounting, and registry systems, including access controls, data integrity, change approval, user acceptance testing, and business continuity arrangements.
• Monitor the performance of custodians, trustees, banks, registrars, technology providers, and other operational counter-parties against contracts and agreed service levels; lead automation and process-improvement initiatives that reduce manual work, strengthen controls, shorten processing times, and improve the investor experience.
• Supervise, coach, and evaluate the Senior Specialist Fund Accounting and Senior Specialist Fund Operations, setting clear objectives and review standards for each role.
• Maintain appropriate segregation of duties, work allocation, leave coverage, succession arrangements, and cross-training for critical fund administration activities.
• Bachelors degree in Accounting, Finance, Banking, Business Administration, Economics, or a related field.
• Professional qualification such as CPA, ACCA, CFA, CISI, or an equivalent relevant qualification will be an added advantage.
• Minimum of 5 years of relevant experience in fund administration, fund accounting, custody, investment operations, asset management operations, or financial services.
• Minimum of 3 years of supervisory experience in fund administration, fund accounting, investment operations, custody operations, or a related financial services environment.
• Practical knowledge of NAV governance, fund accounting, investor registry operations, reconciliations, custody and settlement processes, and internal control requirements.
• Sound knowledge of the Tanzanian capital-markets regulatory environment, Collective Investment Scheme requirements, AML and CFT obligations, and applicable financial-reporting standards.
• Demonstrated ability to manage operational risk, service providers, audits, systems changes, and time-critical deliverables.
• Experience administering multiple funds or asset classes and working with digital investment or registry platforms.
• Strong analytical, problem-solving, communication, and stakeholder management skills.